1. Data controller
The controller of your personal data is Tickets Travel.
For privacy matters, contact us at: [email protected].
2. Data we may process
Contact data: first name, last name, email, phone, country, communication language.
Booking data: selected tour, number of participants, room type, requests, booking status, payment history.
Traveler data: date of birth, nationality, passport data, insurance or travel document data when required for the trip.
Technical data: IP address, cookies, device information, travel account activity, document or voucher openings.
3. Purposes
To receive and process bookings.
To create a travel account, voucher, trip documents and trip-related communications.
To contact you about payments, program changes, documents, departure or safety.
To meet legal, accounting and tax obligations.
To improve the website, CRM and customer support.
4. Legal bases
Performance of a contract or steps before entering into a contract.
Legitimate interest — customer support, security, fraud prevention and internal analytics.
Legal obligation — accounting, tax records and lawful requests.
Consent — for selected marketing or additional communications where required.
5. Recipients
Service partners needed to organize the trip: guides, hotels, transport providers, insurance or other travel service partners.
Payment, email, hosting, CRM, analytics and technical service providers processing data on our behalf.
Public authorities or other parties where required by law.
6. Retention
Booking and financial data are stored for the time required to perform the contract, keep accounting records and protect legal claims.
Travel account data is kept while the account is active or needed to service a booking.
Data processed based on consent is kept until consent is withdrawn or the data is no longer relevant.
7. Your rights
You may request access, correction, deletion, restriction, portability or object to certain processing.
You may withdraw consent where processing is based on consent.
To exercise your rights, contact: [email protected].
8. Cookies
The website may use cookies for sessions, travel account features, analytics, security and preferences.
You can manage cookies in your browser settings. Disabling some cookies may affect website functionality.