1. Organizer and contact
The website is owned or operated by Tickets Travel.
For booking, payment or document questions, contact: [email protected].
2. Bookings
A booking submitted through the website is a request to participate in a tour. After submission, a manager may contact you to confirm the details.
A booking is confirmed after confirmation by the organizer and/or completion of the payment conditions for the specific tour.
3. Prices and payments
Prices, currency, deposit, single room supplement and other payments are shown on the tour page or in an individual message.
If partial payment or a remaining balance applies, deadlines and amounts may be shown in the travel account or provided by the manager.
Bank or payment provider fees may depend on the selected payment method.
4. Documents and vouchers
After confirmation, the organizer may provide a voucher, itinerary, tickets, insurance, hotel information or other documents.
The customer is responsible for the accuracy of passport and contact data provided.
The voucher may be available in the travel account, by email or as a PDF document.
5. Program changes
The organizer may change the order of locations, timing, transport or program elements due to weather, safety, partner operations or other circumstances.
We aim to preserve the overall quality and character of the tour and inform customers about important changes.
6. Cancellations and refunds
Cancellation, rescheduling or refund conditions depend on the specific tour, partners, dates and actual costs incurred.
If special rules apply to a tour, they take precedence over the general terms on this page.
7. Traveler responsibilities
Travelers must provide correct data and follow timing, safety rules, hotel rules, transport rules and local law.
Travelers are responsible for passport validity, visa requirements, health restrictions and individual conditions unless agreed otherwise in writing.
8. Travel account
The account may include bookings, payments, documents, live program, guide contacts, passport data and tour notices.
Do not share account access with third parties. If you suspect unauthorized access, please notify us.
9. Complaints and contact
Questions, complaints or requests about a tour can be sent to: [email protected].
We review requests individually and try to find a practical solution.